There are always some clients would like to cancel the order after they make payment. So before you make payment, Please check the cancellation Policy carefully.
1. Buyer can get a full refund if you make cancellation within 5hours since you finish the payment.
Because usually we will ship out package after 5 hours since we get the payment. For get full refund, please send us a cancellation note via order center or email as soon as possible.
2. If your cancellation made after 5hours, please contact our customer service first to get a confirmation of the package status
you can easily get touch with our customer service via email or any online contact method like whatsapp or online chat. If customer service confirm your order have not been ship out, you can get a full refund
3. If the package has been sent out already, the order can not be cancelled.
If you still want cancel it, you need send it back after you receive the package and you will need to undertaken the return fee yourself, also we will deduct 10% handling fees from your payment
So Before you place an order, please think about everything carefully so that we both can avoid this trouble.
Any other problem, please kindly contact me via sales@XhorseShop.de