Shipment & Delivery
1. Ship from US UK Other Overseas Warehouse
1) Ship from US Warehouse (Valid for US Local Address Only - Normally take about 3-4 working days to arrive)
Only Item title marked "Ship from US" will ship from USA warehouse!
2) Ship from UK/ EU Warehouse (Normally Take About 3-5 Working Days to Different EU countries.)
* To UK local address, normally take about 2-3 working days.
To other European Countries will take about 7-9 working days, this all depends on the address is close or remote.
* We just have stocks in UK warehouse, do not have branch company in UK, if item have problem need refund or repair, you need to send back to our Shenzhen warehouse.
* If customer country do not have Shipping service in our UK warehouse or only have UPS service, customer need pay the UPS freight difference or package will ship from Shenzhen
2. Shipment from Shenzhen/ Hongkong Warehouse
1). Normal Registered Airmail Post way
Registered Airmail Includes Netherlands Post, USPS Post, Singapore Post, Hongkong Post, etc
Order amount less than 150USD, and package weight less than 2KG will be sent by Registered airmail.
But if you feel it is really slow, and want us to send by DHL, you can choose Premium Delivery and pay for the extra shipping for express service. finally we will send it by DHL.
2). Default DHL and Other Express Service
1) If the item you brought is no stock in our overseas warehouse. we will send packages from shenzhen by DHL, Fedex, UPS, etc. (DHL will be the default delivery method)
2) Those express service will just take about 5-7 working days to arrive.
3) But to some eu countries, there might be customs duty problem. for this situation, we will always help to write low value on invoice to avoid high tax problem. So if you have any special rquest on this, you can email to inform us your suggestions. we will help to make it
3). Shipment by Yanwen Express Service (No Tax Problem - Normally will take about 7-10 working days)
In order to help client who from EU countries avoid the high tax problem, we can send packages by Yanwen from shenzhen warehouse. it will take about 7-10 working days to arrive. but clients do not need to pay any extra payment for the import duty. Yanwen will help to make the customs clearancce for this. and we will help to afford all cost.
XhorseShop.de Customer Service